"There's a whole group of people that are working, but they're working paycheck to paycheck and if there is one little emergency, it throws them off ." -Joanne Zales, Consumer Advocate for National Grid.
Energy costs are one of the biggest costs the average household faces. In this podcast Diane Donato talks with JoAnne Zales, a Consumer Advocate for National Grid, and Patrick Stella, Eastern NY Media Relations for National Grid about a variety of ways customers can get help if they are having trouble paying their bills. From H.E.A.P. to Care and Share to budget billing, there are many ways New York residents can keep the lights on and their homes comfortable.