"I've found that if you give people what they want, they'll buy...they'll use.I really don't care if you're a transit system, a corner drug store or a restaurant.If you're not in tune with what your customer is desiring or wanting, you're not likely to be all that successful." -Carm Basile, CEO Capital District Transportation Authority
In this podcast hosted by Jim Gagliardi, we hear from the C.E.O. of the region’s largest mass transit company, the Capital District Transportation Authority. Carm Basile talks about the ridership increase that the authority has seen in the past decade.Basile also talks about the first battery powered electric busses that will make their debut here this summer. He also discusses the action the authority is taking when it comes to discipline for bus operators who have been cited for violating Albany’s red light camera law.Basile also talks about C.D.T.A. being a good neighbor by sending busses to locations where there may be police activity so that displaced people can get on a bus to stay out of the elements.
Photo courtesy CDTA